Privacy Policy

Last Updated: July 24, 2026

Regal Home Care ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information Collection and Use

We collect personal information to provide you with the best possible experience. This may include:

• Personal Identifiable Information (PII): Your name, contact details (such as your phone number, email address, and mailing address).
• Account Management: Information related to your account, including service preferences and communication history.
• Service-Related Information: Information necessary to provide home care services, schedule consultations, coordinate care, and respond to inquiries.

Your information is used solely for:

• Providing and improving our home care services.
• Managing your account and service requests.
• Communicating with you regarding appointments, inquiries, and service updates.
• Responding to customer support requests.

2. Mobile Information and Text Messaging

We value your privacy, particularly regarding mobile communications.

By providing your mobile phone number and opting in, you consent to receive SMS messages from Regal Home Care related to your inquiries, appointments, service updates, account notifications, and other customer care communications.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• For assistance, reply HELP or contact us using the information below.

Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text Messaging: SMS opt-in data and consent will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic and performance.
• Enhance the overall user experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

4. Marketing Communications

You may opt out of receiving marketing or promotional SMS messages at any time by replying STOP.

Please note that opting out of marketing messages does not prevent us from sending essential service-related communications, including:

• Appointment reminders
• Responses to inquiries
• Account notifications
• Care coordination updates
• Other communications necessary to provide our services

5. Data Sharing and Disclosure

We respect your privacy.

We do not sell your personal information.

We may disclose your information only in the following situations:

• Service Providers: Trusted vendors who assist in operating our business and delivering services.
• Legal Requirements: When required by law or necessary to protect our legal rights.
• Business Transfers: If Regal Home Care undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption where appropriate.
• Restricted access to authorized personnel.
• Routine security reviews and system updates.

While we strive to protect your information, no electronic transmission or storage method is completely secure.

7. Your Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information where permitted by law.
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.